F.A.Q.

RETURN

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If your purchase has already shipped, and you have not received it yet but the 30 day timeline has not completed, we will not offer you a refund since the product is already on it's way to you. However, if you wish to receive a refund, a replacement, or store credit before your product arrives, please notify us immediately at supports@convergentshoppe.com. We will only issue a refund, a replacement, or store credit 1) if we are notified within the 30 day timeline of your request, and 2) once we receive and inspect the item and can verify reasons for refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Personal health and care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at supports@convergentshoppe.com.

 

Sale items 

Only regular (retail) priced items may be refunded, unfortunately sale items cannot be refunded. 
We do not offer refunds for FREE+ Shipping offers!

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supports@convergentshoppe.com and send your item to: Convergent Shoppe,512 Woodlands Dr. 14, Singapore, 730512

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit coupon will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping 

To return your product, you should mail your product to: Convergent Shoppe,512 Woodlands Dr. 14, Singapore, 730512

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if the item has already been shipped to you. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.