Cart 0

FAQs

Samsung Note 7 Advisory


We would like to let you know that Samsung has declared for the Note 7 recall. But the new models continued to see further issues, with replacement catching on fire in early October. This led to Samsung telling Note 7 owners to stop using the phones and return them, before permanently discontinuing the Note 7.

Unfortunately, we do not refund sales for Note 7 phone cases that you had bought. We are glad to give you 2 options:

Discount: We can give you a discount code that you can use on your next purchase.

Replacement: We can absolutely send you a replacement and you don’t need to send back the case that you received. However, we do charge $15.00 if you opt-in for this option.

For Samsung Note 7 issues. Please coordinate only with our email support team at supports@convergentshoppe.com

Please be advised that customer pays the return shipping fee on exchanges and refunds. The USPS has the best rates in our experience, but you can ship back the item to any way you like as long as it has tracking number to protect our interest.

We do offer item exchanges, refunds and order cancellations.

 Item Exchange – customer is eligible for exchanges within 7 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging. Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from supports@convergentshoppe.com

 Refund – customer is eligible for refunds within 5 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging. We also want to remind you that we DO NOT REFUND SHIPPING FEE, a $10.00 RESTOCKING FEE and we do not refund TAX. Unless you show proof that you received the item after the 5 days timeframe. Additional 15% if you exceed our timeframe allowance. Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from supports@convergentshoppe.com

Order cancellation – We can cancel order as long as the item has not been shipped. However, we want to let you know that if we cancel an order we will deduct a 15% fee to cover up the processing fee from our merchant.

Please be advised to return back the item within timeframe, we base dates on the tracking number that 

 Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details.
supports@convergentshoppe.com

If you have a question or issue with your order, including requests for exchanges, returns, or changes regarding shipping, please use this contact form.
If you have a general question not answered below, please email supports@convergentshoppe.com and we will respond within one business day.